October 1, 2025
Privacy Policy
This Privacy Policy (hereinafter referred to as the “Policy”) governs the collection, processing, and protection of personal data of users who visit the website https://bisan.com.ua (hereinafter referred to as the “Website”) and use its services.
1. Definitions
1.1. Website Administration — authorized personnel who manage the Website and process users’ personal data in accordance with this Policy and the laws of Ukraine.
1.2. Personal Data — any information that directly or indirectly identifies an individual.
1.3. Processing of Personal Data — any actions involving personal data, including collection, storage, use, distribution, updating, anonymization, blocking, or deletion.
1.4. Confidentiality of Personal Data — the obligation of the Website Administration not to disclose personal data without the user’s consent or other legal grounds.
1.5. Website User — an individual who accesses the Website via the Internet and uses its services.
1.6. Cookies — small data files stored on the user’s device to improve Website functionality and personalize content.
1.7. IP Address — a unique network address of the user’s device on the Internet.
2. General Provisions
2.1. Use of the Website implies the user’s consent to this Policy.
2.2. If the user disagrees with any part of the Policy, they must refrain from using the Website.
2.3. This Policy applies only to information collected on bisan.com.ua. The Administration is not responsible for third-party websites that the user may access via links.
2.4. The Website Administration does not verify the accuracy of data provided by the user.
2.5. The user must use the Website in accordance with Ukrainian law and refrain from actions that may harm the Website or violate the rights of third parties.
3. Scope of the Policy
3.1. The Policy defines the procedure for collecting, storing, and using users’ personal data.
3.2. To register or place an order, the user provides the following information:
• Full name
• Contact phone number
• Email address
• Delivery address
• Other data necessary for order processing
3.3. Use of cookies ensures proper operation of authorization and personalized Website features.
3.4. IP addresses and statistical data are used to monitor Website performance and resolve technical issues.
3.5. Any additional personal information (purchase history, browsers, operating systems) is kept confidential and not shared with third parties, except as required by law.
4. Purpose of Data Collection
4.1. The user consents to the processing of personal data for:
• Maintaining a customer database
• Fulfilling orders
• Conducting marketing programs and promotional mailings
• Technical support and request handling
• Payment processing
• Order status updates and special offers
4.2. The user’s consent is indefinite and may be withdrawn by written request to info@bisan.com.ua.
5. Methods and Duration of Data Processing
5.1. Personal data is processed lawfully using automated and manual methods.
5.2. Data may be transferred to third parties (courier services, communication providers) solely for order fulfillment.
5.3. Personal data may be transferred to government authorities only as required by Ukrainian law.
5.4. The Website Administration takes all necessary organizational and technical measures to protect personal data.
6. Obligations of the Parties
6.1. The user must:
• Provide accurate information
• Update data in case of changes
6.2. The Website Administration must:
• Use data only for its intended purpose
• Maintain confidentiality
• Take measures to prevent unauthorized access or data loss
• Block or update data upon user request
7. Liability of the Parties
7.1. The Website Administration is liable for user losses in cases of unlawful use of personal data in accordance with Ukrainian law.
7.2. The Administration is not liable if confidential information becomes public or is lawfully transferred to a third party.
8. Dispute Resolution
8.1. Prior to filing a lawsuit, written dispute resolution is mandatory.
8.2. A response to a claim is provided within 30 calendar days.
8.3. If no agreement is reached, the dispute is resolved by the courts of Ukraine.
9. Additional Terms
9.1. The Website Administration may amend the Policy without user consent.
9.2. The new version takes effect upon publication on the Website.
9.3. The Privacy Policy is available at https://bisan.com.ua/privacy.
9.4. For any questions regarding the Policy, users may contact info@bisan.com.ua. Requests are processed within 30 days; in complex cases, the period may be extended to 90 days with user notification